Privacy Policy

This Privacy Policy explains how Elastomeric Lab collects, uses, stores and discloses personal information when you visit our website, contact us, request a quote, purchase products or engage us for engineering, testing, formulation, manufacturing or related services.

Depending on how you interact with us, we may collect:

• your name, job title and organisation;
• email address, telephone number and business address;
• enquiry, quote, order and project information;
• billing, payment and transaction records;
• technical requirements, drawings, samples and other information you provide for an engagement;
• correspondence, feedback and records of our communications; and
• website usage information, such as device, browser, IP address and pages visited, where collected by our hosting or analytics services.

Please do not provide sensitive information unless it is reasonably necessary and we have agreed to receive it.

We generally collect personal information directly from you, including through website forms, email, telephone calls, meetings, quotes, orders, contracts and project work. We may also receive information from your employer or colleagues, professional advisers, service providers, publicly available sources or other parties where authorised or permitted by law.

We may use personal information to:

• respond to enquiries and prepare quotes or proposals;
• provide products, services, testing and technical support;
• manage projects, orders, accounts, payments and deliveries;
• communicate about an engagement or business relationship;
• improve our website, products, services and internal processes;
• maintain security and prevent fraud or misuse;
• meet legal, regulatory, insurance and record-keeping obligations;
• resolve disputes and enforce agreements; and
• send relevant business updates or marketing communications where permitted by law. You may opt out at any time.

We may disclose personal information where reasonably necessary to:

• our employees, contractors, professional advisers and related service providers;
• hosting, information technology, communications, payment, freight, manufacturing and laboratory providers;
• suppliers or project partners involved in providing an agreed product or service;
• government bodies, regulators, courts or law-enforcement agencies where required or authorised by law; and
• a prospective purchaser or adviser in connection with a business sale, restructure or transfer.

We do not sell personal information. We take reasonable steps to limit disclosures to what is necessary for the relevant purpose.

Some technology, cloud, communications or other service providers may store or process information outside Australia. The countries involved can vary depending on the provider and its infrastructure. Where practical, we take reasonable steps to work with reputable providers that maintain appropriate privacy and security safeguards.

Our website and hosting providers may use cookies or similar technologies that are necessary for website operation, security, preferences or performance measurement. You can adjust cookie controls in your browser, although disabling some cookies may affect website functionality. Links to third-party websites are governed by those parties’ own privacy practices.

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. However, no internet transmission or storage system is completely secure. We retain information only for as long as reasonably necessary for our business, contractual and legal obligations, then securely delete or de-identify it where appropriate.

You may ask to access personal information we hold about you or request that inaccurate, incomplete or out-of-date information be corrected. We may need to verify your identity before responding. In limited circumstances permitted by law, we may refuse access and will explain the reason where required.

If you have a privacy question or complaint, contact us using the details below. Please provide enough information for us to investigate. We will acknowledge and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

We may update this Privacy Policy as our practices, services or legal obligations change. The current version will be published on this page with its effective date.